Kathleen Sebelius is the secretary of health and human services for the Obama administration. If you're outside the US, or not a news hawk, she's currently in the spotlight because of the trouble laden rollout of the Affordable Care Act. A key component of the execution of the act is the ability for citizens to browse, review, and purchase health insurance through government operated websites. Since going live, many of the websites have shown themselves to be bug ridden and unable to fulfill their core function. Mrs. Sebelius is currently being attacked by pundits and politicians for these technology failures. I'm not interested in commenting on the political nature of the healthcare act, however I think there are some simple lessons to be taken away from the program rollout.