Here's your bill. You're on your own. Don't email me.
Have you ever had a web development project completed for your business and at the conclusion the developer acted like, "Here's your bill. You're on your own. Don't email me"?
Are you tired of working with developers that have to be spoonfed instructions?
Most aggravating of all is the flakiness! Developers drop off the radar when you need them only to get an email a week later that begins with, "Sorry, something came up..."
If you don't have someone that you can rely on to look out for your business your website can get neglected and fall out of date making it vulnerable to being hacked.
However, as a business owner it doesn't make sense to hire someone on for IT and maintenance.
But what if you had access to skilled developers that actually stuck around and responded promptly to your requests for help? Developers who communicated clearly? Developers that you could depend on when you're website needed work and actually prevented problems by keeping it up-to-date and secure?
We are expert Joomla developers that provide ongoing support for your site so that it never holds your business back.
How does the Support Service Work?
Support is ongoing and works off a monthly cycle. It starts with...
What Sort of Things Can You Use Support for?
Any individual task for your website that doesn't require extensive planning is likely a support task.
– Joe Kruzeman, Coyote Trails
What does it cost?
Good question. We don't currently post the cost on our site, but we're a fraction of the cost you would pay for an experienced part-time developer and provide much better service and at a higher skill level.
How is payment handled?
Payment is completed via credit or debit card at the beginning of the first month of service and is set up so that it recurs every following month.
Who is Blue Bridge?
We are a team of expert Joomla developers based out of Portland Oregon. We have built Joomla components and plug-ins, written for the community magazine, participated in bug squashing for the Joomla core, and contributed as Joomla user group leaders.
How long has Blue Bridge been in business?
We have been in business 8+ years and were founded in 2008.
What kind of customers use your service?
We count among our customers small businesses, universities, startups, nonprofits, and marketing firms.
What happens if my site is hacked while you are managing it?
We recover it free-of-charge
Is there a contract?
Yes, there is a service agreement that we sign at the start of service.
Do I have to sign up for a year?
No, the service is provided month-to-month and you can stop service at the beginning of any month. If you're not happy after a few months, you are under no constraint to continue using our service.
How are cancellations handled?
You can cancel the service at any time and we will complete the support cycle for that month and you will not be billed again.
Where are cloud backups stored?
We backup your site in secure archives to a protected Amazon S3 Storage service.
What if I need something that takes longer than the time allowed for in the service?
We complete larger tasks on a project basis that are scoped and scheduled independent of our support service.
Do you make recommendations when changes would help?
Yes, we consider ourselves your tech partners and provide regular recommendations on how you can improve your website and better support your goals.