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Joomla Support As Reliable As A Full Time Employee (Only Smarter)

 

Ongoing Support & Maintenance for Joomla Sites


 

Joomla support with a guaranteed response in 24 hours

Quick Responding
Tired of reaching out to freelance Joomla developers and having to wait days or weeks before you get help? We guarantee a response within 24 hours and most issues are addressed the same day.

 

Expert joomla developers

Expert Joomla Developers 
Had enough with developers who flounder when the water is more than ankle deep? Hire a support team that are development experts. We've custom programmed apps, templates, and extensions and our team lead is a Zend Certified Engineer for PHP.

 

Get your website running at peak performance

Get Your Site Running Like it Should Be 
Concerned your site might be vulnerable to hacking? Is it slow? Is it buggy or displays poorly? We can help make your site lightning quick, bulletproof your security, and ensure you provide an excellent experience to visitors.

Adam Testimonial

"Finding good, reliable, (and fast acting when needed) web experts is not easy... Previous developers would be slow to act and at times needed to refer issues to 'specialists' which further delayed fixes. I love that the staff work as a team to resolve issues that crop up (or that I might cause) exceptionally quickly. Highly recommended!."
— Adam C., Gevenalle

Josh Testimonial

"Blue Bridge's technical expertise has allowed us to focus on our core business. The Blue Bridge staff is knowledgeable and efficient, and they quickly handle any updates, plugin integrations, and technical issues that come up... we know that they'll devise a well-thought-out solution to any issues that arise."
— Josh L., HiFi

More Than Expert Help


Robust Systems & Best in Class Plugins to Make Sure Your Site is Serving Visitors

GET

  • Help within 24 hours of your request. Most support responses are within a few hours for non-emergencies.
  • Regular Joomla maintenance that keeps your site up-to-date with the latest security patches and bug fixes.
  • Regular security scans to catch attacks.
  • Routine encrypted off site backups.
  • Site monitoring to ensure your site is live.
  • Hacker Insurance— free site recovery if your site is ever successfully attacked.
  • Bug fixes for when something isn't working right.
  • Recommendations on site stability and performance.
  • We'll coordinate on your behalf to resolve any associated issues with your DNS, your web host, or a specific extension.
  • And when something needs to be changed or added to your website, get help quickly without having to track down a developer, vet them, and work your way into their schedule.

Monthly Reports Keep You In The Loop


Support is ongoing and runs on a monthly cycle. It starts with...

Setup Once you begin the support service we install and configure backup and security software. Then we begin periodically checking your site to make sure it is secure and up-to-date.

Support When you have a problem, question, or need help making a change you can reach out to us via email or by entering a support ticket into our ticket system. We'll track your issue with a ticket so that we can make sure everyone on our team stays on top of your request until it's resolved.

Reports At the end of the month, we'll email you a report that explains what was accomplished the previous month on your behalf. It will tell you how your site security and stability is performing, the number of updates and patches installed, and all support tickets responded to each month.

Work Performed Demo Report

Pricing That's 10x Cheaper Than Hiring Expert Devs


Get help that's as reliable as a staff member but more skilled than any employee you could afford.

Core

$300 / mo

  • 3 Hours Developer Time
  • 3 Months Rollover for Un-Used Hours
  • Guaranteed 24 hour response
  • Joomla Maintenance & Patches
  • Site Monitoring
  • Security Scans
  • Hacker Insurance
  • Encrypted Offsite Backups
  • 3rd Party Support Liason
  • Month-to-Month, Cancel Anytime

Dedicated

$750 / mo

  • 8 Hours Developer Time
  • 3 Months Rollover for Un-Used Hours
  • Guaranteed 24 hour response
  • Joomla Maintenance & Patches
  • Site Monitoring
  • Security Scans
  • Hacker Insurance
  • Encrypted Offsite Backups
  • 3rd Party Support Liason
  • Month-to-Month, Cancel Anytime
  • Annual Site Speed Optimization

Enterprise

$1500 / mo

  • 15 Hours Developer Time
  • 3 Months Rollover for Un-Used Hours
  • Guaranteed 24 hour response
  • Joomla Maintenance & Patches
  • Site Monitoring
  • Security Scans
  • Hacker Insurance
  • Encrypted Offsite Backups
  • 3rd Party Support Liason
  • Month-to-Month, Cancel Anytime
  • Annual Site Speed Optimization
  • Annual Traffic & Conversion Audit

alex hamilton

"You’re definitely worth the money! That’s for sure! I can just add things to a list and they get done. You guys are great. I’d recommend you to anyone."
— Alex H. Connect the Healing

Get Help With 85% Off Your First Month


Only $49 for your first month. With a money back guarantee.

We offer a month of our "Core" support tier as a low risk way to try us out:

  • Get help with today's problem. Core support comes with 3 hours of developer time we can put towards any questions or issues you have today.
  • Get 2 commercial security and backup plugins. As part of our support service, we install and configure to plugins to protect your site and keep it secure. These would cost you $120 if you bought them on your own.
  • Money Back Guarantee & No Obligation to Continue. If you're not happy with the support you receive, we'll refund you the $49. And you're under no obligation to continue using the service.
Joomla control panel

Sharon Testimonial

"I would like to thank you and your team for the very professional support we received from BlueBridge for the past 5 years. The transition from Joomla 1.0+ to 3.x during the initial upgrade and migration of all documents and calendars, went very smoothly without any disruption to the old site. Your team ensured that our site was available 24x7 for our clients, their members and stakeholders. It's been a pleasure..."
— Sharon H., Comprehensive Power Solutions

Erin Testimonial

"The support service has been great! Johan and Mitchell have been really responsive and have completed requests in less than 24 hours. We’re really pleased with the service...."
— Erin T, HistoGeneX

FAQ


Got questions about the details?

Who is Blue Bridge?

We are a small remote team of developers headquartered out of Portland Oregon. We have built custom plug-ins, digital products, written for the community magazine, participated in bug squashing, and contributed as user group leaders.

How long has Blue Bridge been in business?

Our president John Hooley founded the company in 2008 and we have been in business 12+ years.

What kind of customers use your service?

Past clients include the University of Oregon, the Linux Foundation, the US Army, Monotype Imaging, Sanofi Genzyme, and numerous startups, small businesses, agencies, and non-profits.

What's the difference between Blue Bridge and a Joomla freelance developer?

For one, we're expert programmers. Most freelancers don't have the depth of skill that we do and because of that they create buggy fixes that often have security holes. Additionally, we provide more reliable service, guaranteeing that you have someone you know is watching your website and will be there when you need help. Because of this, we retain most of our clients and only lose them when something fundamental changes in their business.

Do I have to sign up for a year?

No, the service is provided month-to-month and you can stop service at the beginning of any month. If you're not happy after a few months, you are under no constraint to continue using our service.

What happens if my site is hacked while you are managing it?

We recover it free-of-charge.

How are cancellations handled?

You can cancel the service at any time and we will complete the support cycle for that month and you will not be billed again.

Where are cloud backups stored?

We backup your site in secure archives to a protected Amazon S3 Storage service.

What's your experience as Joomla developers?

We've been custom programming extensions since Joomla 1.5 back in 2008. We've built mobile web apps with Joomla, large bilingual community websites, skinned custom templates, written commercial components and plugins, and more. Beyond this, we've helped clients to implement strategic change through these projects and have driven millions of visitors through SEO to client sites, automated costly work, and helped clients make changes to drive e-commerce sales.

How is payment handled?

Payment is completed via credit or debit card at the beginning of the first month of service and is set up so that it recurs every following month. When you cancel, we stop payment and are responsible for the duration of that month's service.

What if I need something that takes longer than the time allowed for in the service?

We complete larger tasks on a project basis that are scoped and scheduled independent of our support service.

What if I need help on the weekend?

We guarantee a response within 24 hours Monday - Friday. On the weekends, we respond to urgent requests on a best effort basis. We do it this way because we are a small team and don't outsource the support to the Phillipines or Ukraine.

 

Jason Joomla Testimonial

"Blue Bridge has been taking care of our foundation for years. Over that time, they have gone above and beyond to provide customized support, fast incident responses, and suggestions on how we can optimize our system and special configuration. The technicians have all been wonderful, very capable and communicative. We recommend Blue Bridge to anyone who needs quality, customer-focused support for their IT needs."
— Jason Sears, Executive Director NW Sarcoma

Joe Kreuzman Testimonial

"Blue Bridge has been a valuable partner for Coyote Trails. The support team responds quickly and with a level of professionalism not easily found in web services. Most importantly they know what they are doing and find proper solutions rapdily..."
— Joe Kreuzman, Coyote Trails